Privacy Policy

01 Who this covers

Loadbare is operated by Load Bare LLC, a New Jersey limited liability company (doing business as Loadbare), based in Plainsboro, New Jersey. This policy applies to the contractors and trade businesses who hold Loadbare accounts ("you"), and it explains how we treat the information you put into the service, including details about the homeowners and clients you quote and invoice.

02 What we collect

We collect this information when you sign up, when you use the app, and through standard server logs. We do not collect more than we need to provide and support the service.

03 Your clients' contact information

An important part of Loadbare is that you store the contact details of the homeowners and clients you quote and invoice. We treat that information as yours, entered on your behalf to do your work. We store and process it only to provide the service to you, for example, to put a client's address on an invoice or send them a quote you created.

04 How we use your information

We use the information above to:

• Provide the core service, building and sending quotes and invoices, tracking jobs, and recording payments.
• Run AI-assisted features, such as drafting a quote from your text and photos. These are processed to generate your draft and are not used to advertise to you.
• Process your subscription and send you account, billing, and service messages.
• Keep the service secure, prevent fraud and abuse, and troubleshoot problems.
• Understand which features are used so we can improve the product.

We only send you marketing emails about Loadbare if it is reasonable to do so, and you can opt out at any time.

05 Card data & Stripe

The only payment Loadbare processes is your own monthly subscription fee, which is handled by Stripe, a third-party payment processor. When you enter a card to pay for your subscription, it goes directly to Stripe. Loadbare does not process, hold, route, or remit the payments your clients make to you, so we never receive or handle your clients' card or bank details. You collect those payments from your clients directly and simply mark invoices as paid in Loadbare for your own records.

You can read how Stripe handles data in Stripe's privacy policy.

06 When we share data

We share data only in limited, sensible ways:

• Service providers. Trusted vendors who help us run Loadbare, such as our hosting and database provider (Cloudflare), Stripe for payments, our email-sending provider, and the AI provider that powers quote drafting. They may only use the data to perform services for us.
• At your direction. When you send a quote or invoice, the recipient you chose receives it, that is the point of the feature.
• Legal reasons. If we are required to by law, a court order, or a valid legal request, or to protect the rights, safety, and security of our users or the service.
• Business transfer. If Loadbare is ever involved in a merger, acquisition, or sale of assets, data may transfer as part of that deal, and we will let you know.

07 We do not sell your data

We do not sell your personal information, your business data, or the contact information of the clients you enter. We do not share it for cross-context behavioral advertising, and we do not rent your contact lists to anyone. Full stop.

08 How long we keep it

We keep your account and business data for as long as your account is active so the service works for you. If you close your account, we delete or anonymize your data within a reasonable period, except where we need to keep certain records to meet legal, tax, or accounting obligations, or to resolve disputes. You can ask us to delete your data sooner, see your rights below.

09 Security

We protect your data with reasonable technical and organizational measures: encryption in transit (HTTPS), passwords stored only in hashed form, restricted internal access, and reputable infrastructure providers. No online service can promise perfect security, but we take it seriously and work to keep your data safe. If a breach ever affects your data, we will notify you as required by law.

10 Your rights & choices

Depending on where you live, you may have rights over your personal information under laws such as the California Consumer Privacy Act (CCPA) or the EU/UK General Data Protection Regulation (GDPR). We extend the core of these rights to all of our users as a matter of practice. You can:

• Access a copy of the personal information we hold about you.
• Correct information that is wrong or out of date, most of it you can edit yourself in the app.
• Delete your account and personal information, subject to records we must keep by law.
• Export your business data so you can take it elsewhere.
• Opt out of marketing emails at any time.
• Object or restrict certain processing where the law gives you that right.

To exercise any of these, email hello@loadbare.com from your account email and we will help. We will not charge you or treat you differently for using your rights. If you are an EU/UK resident, you also have the right to complain to your local data-protection authority.

If a homeowner or client whose information was entered by a contractor contacts us about their data, we will refer the request to the contractor who controls that information, and help where we reasonably can.

11 Children

Loadbare is a business tool meant for adults. It is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will remove it.

12 Changes to this policy

We may update this policy as Loadbare grows or as the law changes. When we do, we will update the "Last updated" date above, and for significant changes we will notify you by email. Your continued use of Loadbare after an update means you accept the revised policy.

13 Contact

Questions, requests, or concerns about your privacy? Email us at hello@loadbare.com and a real person will get back to you.

You can also reach us by mail at Load Bare LLC, [BUSINESS MAILING ADDRESS].