Terms of Service

01 Who we are

Loadbare ("Loadbare," "we," "us," or "our") is the field-service software available at loadbare.com and its related apps, operated by Load Bare LLC, a New Jersey limited liability company (doing business as Loadbare), based in Plainsboro, New Jersey. By creating an account or using the service, you ("you," "your," or the "contractor") agree to these terms.

02 What Loadbare does

Loadbare is software for tradespeople, plumbers, HVAC techs, electricians, general contractors, roofers, haulers, landscapers, and similar trades, to run the office side of the job. The service helps you:

• Build and send quotes and estimates, including AI-assisted drafts from text descriptions and job photos.
• Create and send invoices to the homeowners and clients you work for.
• Keep a record of your jobs, clients, and the status of money owed.
• Mark invoices as paid in your own records once your client pays you directly. Loadbare does not process, hold, or move those payments.

Loadbare is a tool you use to run your business. The quotes, prices, scopes of work, and invoices you create are yours, and you are responsible for their accuracy and for the work you perform for your clients.

03 Your account

To use Loadbare you create an account with your email and a password. You are responsible for keeping your login details private and for everything that happens under your account. Let us know promptly at hello@loadbare.com if you think someone else has gained access.

You must be at least 18 years old and able to enter into a contract to use Loadbare. You agree to give us accurate information and to keep it current.

04 Plans & billing

Loadbare is offered on simple monthly plans:

All plans are month-to-month. There is no contract and no minimum term. Your subscription renews automatically each month until you cancel, and the monthly fee is charged in advance for the upcoming month.

• Card processing. Subscription payments are processed by Stripe, our payment processor. Loadbare does not see or store your full card number, security code, or bank details. Those are handled directly by Stripe under its own terms and security standards.
• Cancel anytime. You can cancel from your billing page or by emailing us. When you cancel, you keep access through the end of the period you already paid for, and you are not charged again. See our Refund & Cancellation policy for the details.
• Price changes. If we ever change plan pricing, we will tell you by email before it affects your next renewal, so you can decide whether to continue.
• Taxes. Prices are exclusive of any sales tax or similar charges that may apply, which will be added where required.

05 Payments you collect from your clients

This part matters, so we want to be clear about it.

You collect payment from your homeowners and clients directly, by whatever method you and your client arrange, for example cash, check, Zelle, Venmo, or your own card reader. Loadbare does not process, hold, route, escrow, or remit the payments your clients make to you. The money never passes through Loadbare or any Loadbare account. We are not a payment processor, money transmitter, or escrow agent for those funds.

You are responsible for the accuracy of your invoices, for the work you bill for, for collecting payment from your clients, for any refunds or disputes with your clients, and for your own tax and recordkeeping obligations.

06 Your data is yours

You own the business data you put into Loadbare. That includes your business details, your quotes and invoices, your job records, and the contact information you enter about the homeowners and clients you work with.

You grant us a limited permission to store, process, and display that data only as needed to run the service for you, back it up, keep it secure, and support your account. We do not sell your data and we do not sell the contact information of the clients you enter. For the full picture of what we collect and how we handle it, see our Privacy Policy.

You are responsible for making sure you have the right to enter your clients' contact information into Loadbare and for using it lawfully, for example, only contacting clients in connection with the work they hired you for. If you close your account, you can ask us to export or delete your data as described in the Privacy Policy.

07 Acceptable use

Loadbare is for running a legitimate trade business. You agree not to:

• Use the service for anything illegal, fraudulent, or deceptive, including sending invoices for work you did not agree to do.
• Send spam or unsolicited marketing to the contacts stored in your account.
• Upload malware, attempt to break into our systems or other users' accounts, or interfere with the service.
• Scrape, copy, or resell the service, or try to reverse-engineer it, except where the law specifically allows.
• Misuse another person's or business's identity, photos, or information.

If you seriously or repeatedly break these rules, we may suspend or close your account. Where it is reasonable, we will give you notice and a chance to fix the problem first.

08 Availability & changes to the service

We work to keep Loadbare running reliably, but we cannot promise it will always be available without interruption. There may be downtime for maintenance, updates, or reasons outside our control. We may add, change, or remove features over time as the product grows. If we make a change that materially reduces what your plan provides, we will give you reasonable notice.

We may update these terms from time to time. If we make a meaningful change, we will update the "Last updated" date above and, for significant changes, notify you by email. Continuing to use Loadbare after a change means you accept the updated terms.

09 Disclaimers

Loadbare is a software tool to help you run your business. It is provided "as is" and "as available." To the extent the law allows, we do not make warranties that the service will be uninterrupted, error-free, or fit for a particular purpose.

Loadbare does not give legal, tax, accounting, or professional advice. AI-assisted quote drafts and price suggestions are starting points to save you time; you are responsible for reviewing every quote, price, and invoice before you send it. The numbers and scopes of work are yours, and you should check them against your own judgment and the actual job.

10 Limitation of liability

To the extent permitted by law, Load Bare LLC (doing business as Loadbare) is not liable for indirect, incidental, or consequential losses, such as lost profits, lost jobs, or lost data, arising from your use of or inability to use the service.

For any claim relating to the service, the total liability of Load Bare LLC to you is limited to the amount you paid us for Loadbare in the three months before the event that gave rise to the claim. Some places do not allow certain limits on liability, so parts of this section may not apply to you.

11 Ending the agreement

You can cancel your subscription and stop using Loadbare at any time. We may suspend or end your access if you break these terms, if required by law, or if we stop offering the service, in which case we will give you reasonable notice and a chance to export your data where practical. The sections on data ownership, disclaimers, limitation of liability, and governing law continue to apply after the agreement ends.

12 Governing law

These terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. Any dispute that is not resolved informally will be handled by the state or federal courts located in New Jersey, and you and Load Bare LLC (doing business as Loadbare) agree to that jurisdiction. Nothing here takes away any rights you have under the consumer-protection laws of the place you live that cannot be waived by agreement.

13 Contact

Questions about these terms? We are happy to help. Reach us at hello@loadbare.com.

You can also reach us by mail at Load Bare LLC, [BUSINESS MAILING ADDRESS].